About this role

Medbelle is building the world's first digital hospital, enabling better specialist care pathways at lower costs throughout the UK. Our technology supports our nationwide network of private UK surgeons and hospitals, which redefines healthcare accessibility and empowers patients and clinicians alike.

Our mission is to make the best medical care accessible to all. We provide patients with an outstanding level of care that we would love to experience ourselves, leverage data to improve medical outcomes and generate cost savings for health insurers and individual patients.

Backed by renowned international investors, we are on a growth trajectory in the UK and simultaneously launching a value-based care model. We are looking to expand our leadership team with an experienced, highly motivated and passionate person who will thrive in a fast-paced and dynamic work environment.
As our Chief Operating Officer, you will be a crucial part of the management team and responsible for scaling Medbelle’s core business. You will contribute to our vision by creating operational excellence across departments and play an instrumental role in taking us to new heights.

What you will do

Be a hands-on operational leader; managing daily operations and ensuring they support Medbelle‘s strategic and sales objectives
Take responsibility for our Operations, Sales and Marketing teams, providing them with strong leadership and mentoring and fostering a culture of achievement and success
Have a keen eye on process and performance optimisation and focus on streamlining both sales and operations processes to increase efficiency
Take responsibility for building robust sales strategies. Establish metrics and targets, aligning them with our long-term objectives
Represent Medbelle in operational partnerships with key partners (e.g. insurers, hospitals, referring organisations)
Be a part of the C-level team and work tightly with the CEO

Who you are

You have proven experience as a COO or have had a similar leadership role with a focus on operations and sales
You have experience with scaling up companies, ideally in a Venture Capital or Private Equity environment
You have 5+ years experience in specialist healthcare and understand the dynamics between different stakeholders, preferably in the UK
You have excellent analytical acumen, with the ability to understand data and translate it into understandable action points
You‘re hands on, and capable of both strong strategic thinking whilst simultaneously understanding the details - you can understand operations in detail and actually execute yourself
Your communication and interpersonal skills are outstanding, and you have a knack for building strong stakeholder relationships
You have experienced high-performance organisations before and are adaptable to thrive in a fast-paced and evolving startup environment

Bonus points

You have worked in the healthtech sector before or are very knowledgeable in the space
You have exposure in B2B(2C) sales
You have experience in a tech company
You understand and are excited about value-based care

What we offer

This is a crucial position for Medbelle and comes with competitive compensation as well as a sizable option package
A remote working setup that allows for flexibility
A Gym Membership of your choice to support our physical health
Enhanced Maternity Leave Pay
A subscription to Headspace Meditation App that helps our team to stress less, unwind and practice mindfulness
Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis
Social Budgets for project lunches, department dinners or drinks with the team
Corporate Discount Benefits that include innumerable subscriptions and discounts to brands, including fashion and technology
A Personal Development Budget
Quarterly trips to our Berlin Office

The application process

Total duration: 4-6 weeks
We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.

Screening: After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
Initial Assessment with True Search: If you pass the initial screening, our Executive Search Recruiting Partner, True Search, will reach out to schedule an interview.
First-Round Interview with Executive Leadership: If this all goes well, we will be in touch to schedule a video interview with our CEO, Leander. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
Case study with CEO: If we both want to continue, we will send you a case study related to your role. The results of what you have prepared in your own time will then be discussed in a workshop with Leander.
Management team interview: If successful, we will invite you to present the results to the remaining leadership team. You will also spend some time with them and the most relevant potential direct reports.
Cultural Addition: A conversation will be a more personal chat with another member of our Medbelle team.
Board Call: A conversation with the hiring committee of Medbelle’s advisory board.
Reference calls: We will ask for the contact details of some of your prior managers or direct reports.
Offer

About us

Medbelle is building the world's first digital hospital, enabling better specialist care pathways at lower costs throughout the UK. Their custom-built technology supports their nationwide network of most private UK surgeons and hospitals, which redefines healthcare accessibility and empowers patients and clinicians alike.

Background: Founded in 2016 and supported by £20M+ of funding from reputable international investors, Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa, HCML and HealthcareRM and working with some of the UK’s leading surgeons, Medbelle has supported 200k+ patients, enabled multiple thousand surgical procedures and is quickly growing revenues.
Mission: Make the best medical care accessible to all. In the future, all patients will be treated with the support of digital hospitals: The model enables a better care experience, excellent medical results, and keeps healthcare affordable for patients and insurers. At a large scale, Medbelle can generate cost-savings that can keep better healthcare affordable and accessible even with demographic change.
Value: UK's best-rated medical provider (NPS 88), quantified quality of care through standardised clinical outcome collection, and significant cost savings for patients and health insurers.
Model: Medbelle supports both insurers and non-insured patients in getting the best care at lower costs and with minimal admin efforts. As a tech-enabled care provider, Medbelle provides procedures, consultations and diagnostics to individual non-insured patients and insurance companies.
Team: Leander (CEO; WHU, background in tech & consulting, parents are doctors), Dan (CMO; ex-orthopaedic surgeon and ex-medical director at Bupa, HBS-trained), Sid (CFO; 7x PE in London at Nomura/Perella/Goldman), Luis (CTO; 20y in software dev). 48 people (39 in Berlin, 9 in the UK; plan to recruit increasingly in the UK; remote-first but with a Berlin office and regular in-person meetings in the UK)

OUR CULTURE

50+ Medbellians
25+ Nationalities
17 Languages

Alone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate, with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.

If this role, our mission, and our culture resonate with you then we would love to hear from you.
We are also open to general applications from extraordinary candidates.
If you want to learn more about us, here are some links to get you started:

Trustpilot: Best-rated medical provider in the UK - What our patients say - http://bit.ly/medbelle_trustpilot
Glassdoor: What our team members say - http://bit.ly/medbelle_glassdoor

At Medbelle, we strive daily to be as inclusive as possible, not just because it's the right thing to do, but because it makes us stronger.
We will always celebrate you for, well, being you!
This means all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Medbelle

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