If you like making things work better and like to deliver meaningful change that drives value, outcomes and business improvement then we have the role for you.

At the NHS Business Services Authority (NHSBSA), as part of our ambitious 2024-2029 Strategy we want to continue to deliver and demonstrate value in all we do, with an even greater focus on driving productivity, efficiency and business improvement.

This is a fantastic opportunity for an enthusiastic and experienced individual with a proven track record and a strong focus on delivering efficiency, productivity and value for money who is used to working within a customer-focused and fast-paced organisation.

Reporting to the Executive Director of Strategy, Performance and Development, the Head of Productivity, Efficiency and Business Improvement will also work closely with the Executive Director of Finance and their teams. The post holder will have overall responsibility for the successful leadership and development of the Efficiency, Productivity and Value area of focus across the NHS Business Services Authority. This will include leading the development of the Productivity, Efficiency and Business Improvement Strategy to drive this critical work and the implementation of same.

The person will need to develop close partnership working and collaboration with Board Members, Directors, Heads of Service and their teams across the NHSBSA as well as working with key stakeholders and organisations across the wider health and care system and wider Government. The post holder will be responsible for leading their own team as well as matrix working, collaborating with other teams ensuring appropriate resource and plans are in place.

The Head of Productivity, Efficiency and Business Improvement will be responsible for leading and driving a ‘focus on productivity, efficiency and value for money in all that we do’ developing a culture and mindset across the NHSBSA with colleagues.

We would be happy to have an informal discussion with anyone interested in this exciting role, so please contact Allison Newell at allison.newell@nhsbsa.nhs.uk or apply via NHS Jobs

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

In this role, you are accountable for:
Leading the Development of the Efficiency, Productivity and Value for Money Strategy:

1. Developing an integrated NHSBSA Value for Money strategy, working with, and coordinating appropriate activities across Operational and Enabling/Corporate functions within the NHSBSA: ensuring efforts are consolidated and aligned to producing a systematic approach, demonstrating measurable benefits and value.

2. Leading the NHSBSA’s Key Area of Focus and strategic initiatives on Efficiency, Productivity, and Value for Money ensuring these is evidenced and demonstrated in all that we do.

3. Identifying what resources are required to build the foundational capabilities and capacity needed to inspire, lead, deliver, and synergise these activities more effectively, and develop the associated Strategic Outline Case.

4. In leading the Value For Money Strategy and corresponding plans to develop capabilities needed to realise efficiency, productivity and Value for Money supported by a shared mindset and culture across the NHSBSA.

5. Ensuring that the minimisation of fraud, error and loss is at the centre of the Strategy and resulting plans, delivering value for money and taxpayer value.

6. Establishing and leading governance of NHSBSA efficiency and productivity plans that will at least meet annual government productivity targets (currently 2% Government Productivity improvement per annum) and deliver benefits to the wider health and care system (£1bn goal defined in NHSBSA Strategy).

7. Internally, leading the Leadership Team to embed the cultural change associated with this Strategy and mindset across all NHSBSA activity

8. Develop a comprehensive strategic roadmap with delivery plans that detail steps, timelines, and responsibilities for achieving long-term value and efficiency goals. Establish measurable performance targets across services, fostering a culture focused on continuous improvement.

Stakeholder Management:
1. Externally, this role will lead the management of the Stakeholder Board including leading engagement with DHSC, NHSE and
NHSBSA executive teams and Directors ensuring that the Stakeholder Board is focused on matters of strategic importance to the NHSBSA and promotes and builds deepening strategic relationship with both DHSC and NHSE in order to develop shared priorities and plans for NHSBSA and provide an escalation point for strategic issues and risks.

2. Responsible for the development and delivery of a new wider system efficiency programme with our Stakeholder Board. Communicating to and influencing very senior stakeholders both internal and external to the NHSBSA.

3. Preparation and presentation of sensitive, contentious, and highly complex information for review by the Board in a clear, understandable, and audience-appropriate manner.

4. Coordinate messaging and engagement with senior stakeholders, including DHSC and NHSE, to influence future commissioning decisions. Ensure that NHSBSA’s contributions to wider system efficiencies are clearly communicated and valued.

5. Directly Influence and persuade senior stakeholders and leaders through demonstration of an extensive knowledge of the health and care system.

Identify and lead the development of a number of Strategic Initiatives to include but not limited to:

Lead and implement a robust approach to Non-Financial Benchmarking.

1. Create and implement a non-financial benchmarking strategy to identify and leverage best practices, informing efficiency improvements. Ensure benchmarking data and insight is integrated into planning and decision-making processes.

2. Responsible for developing and coordinating the production of non-financial benchmarking

3. Consult with NHSBSA Directors and colleagues across the NHSBSA to develop accurate and impactful non-financial benchmarking solutions

4. Liaise with DHSC, NHSE and other third parties such as HMT to ensure that best practise is adopted across the NHSBSA and wider system as appropriate

5. Work closely with the Head of Financial Transformation to ensure the NHSBSA has an aligned solution for both Financial and Non-Financial Benchmarking

6. Lead a team to ensure that benchmarking is continually adopted and improved, through research and understanding of best practice in both public and private sector organisations in both domestic and international markets.

Lead the Tax-Payer Value Programme:
1. Lead and oversee the Tax-Payer Value Programme, ensuring end to end systematic end to end service and function reviews across all NHSBSA areas.

2. Lead a team across the NHSBSA to ensure that the recommendations are adopted across the NHSBSA

3. Provide robust assurance that all activities and recommendations identify return on investment opportunities and in turn deliver value for money that align with strategic priorities.

4. To be a leading member of cross government communities of practice working with HMT and others to improve both NHSBSA and Government benefits realised through adoption of HMT Public Value Framework

Collaborate on Wider System Efficiencies:
1. Lead and oversee the NHSBSA’s goal of delivering £1 billion in system-wide efficiencies. Maintain a pipeline of opportunities and collaborate with DHSC and NHSE to prioritise and achieve these goals, including the development of a National Efficiency Programme or similar.

Shareholding and Commercial Strategy:
1. Develop and lead a shareholding strategy between NHSBSA and NHS Shared Business Services (SBS) and other shareholdings to explore opportunities to maximise value for the health and care system, ensuring distinct roles between NHSBSA and the organisations where NHSBSA act as shareholders are clear

Lead strategic input into Spending Review:
1. Lead identification and reporting of organisational strategic priorities aligning efficiency, productivity, and Value for Money objectives and with key areas of investment.

2. Develop and present highly complex detailed reports as required working closely with the Head of Strategic Finance for DHSC, HMT, Review Teams, NHSBSA LT and Board.

3. Creating and maintaining evidence needed to respond in compressed timescales and lead engagement with senior teams leading Spending Review activities across DHSC and NHSE.

Risk Management and Governance:
1. Lead and establish the highly complex and interconnected programme governance to ensure prioritisation and successful delivery of efficiency initiatives. Maintain a consolidated view of efficiency data, with regular reporting to the Leadership Team, Board, and external stakeholders.

2. Proactively manage risks associated with strategic initiatives, ensuring timely interventions to keep programmes on track. Establish governance structures that support effective decision-making and accountability.

Leadership and Team Management:
1. Lead and inspire a cross-functional team, ensuring initiatives are effectively executed and aligned with NHSBSA’s strategic goals. Act as deputy to the Executive Director of Strategy, Performance, Business Development & Growth, ensuring seamless collaboration across the organisation.

NHS Business Services Authority

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Head of Productivity, Efficiency and Business Improvement