Overview:

Some see a wall. We see the chance to open a door.

Business Development Manager

Location: Stirling

To support the RPH Board, as part of the core team for the delivery of the Business Plan and the good management of the business. Specifically, to actively support the growth of the business through self-generated development opportunities, non-traditional opportunities and partnering / framework opportunities that are available to the business.

Responsible for Customer Management providing a positive Customer focus from project inception to completion.

Ensure interface with all Stakeholders is carried out in a professional and friendly way. Support, as part of the Team, that the Pre-Construction process is carried out timeously and efficiently ensuring a positive Customer experience so that the Customer will recommend Robertson for future work, each and every time.

Your new role:

Duties Include:

Lead RPH work winning function, with core purpose of securing necessary opportunities and pipeline to meet the RPH business plan in chosen markets and procurement routes.
Ensure customer satisfaction is maximised across customer base and that appropriate measurement of customer satisfaction is implemented via the CEQ (Customer Experience) process.
Lead RPH Key Account Management activities with customers and manage relationships to support work winning across the business.
Responsibility for ensuring ongoing engagement with customers and their representatives to establish sustainable relationships which will provide future opportunities.
Contribute to RPH work winning strategy and support strategic initiatives across the business.
Support RPH bidding activity using customer knowledge and key drivers to enhance quality submissions in bids.
Provide guidance and support to RPH Board in delivery of business and growth strategies.
Represent RPH at external meetings with stakeholders and customers at conferences, industry events, and open days providing professional and well-informed representation of RPH at all times.
Support business to ensure continued engagement with target markets and communities.
Retain regular dialogue with other companies within Group, sharing market intelligence towards the mutual benefit of the Group, supporting identification and development of cross group opportunities where appropriate.
Provide regular reporting to RPH Board and RCG Executive BD Director on work winning and business development activities.

Qualifications & Skills:

Business revelant degree is desirable but not essential
Strong networking capability
Experience of and contacts within the Scottish Affordable Housing sector
Ability to think strategically
Excellent written, oral communication and presentation skills
Understanding of commercial matters
Ability to work on own initiative
Computer literate
Commercial awareness
Organisational skills
Experienced people manager
Experience in Technical/Pre-Con

What's in it for me:

The Robertson Way reflects how our strong principles have helped us grow into the thriving, modern organisation we are today. It encompasses our defined organisational purpose, vision and five principles that act as our shared values. We have five guiding principles which are the touchstone for how each of us goes about our business every day.

The postholder will always be expected to demonstrate behaviours aligned to our principles. Working the Robertson Way sets out the types of behaviours that bring our principles to life and are key to our success as a business and as individuals.

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

This post may be subject to health surveillance.

Robertson Group

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Business Development Manager