Job Title: Managing Director, UK

Location: Norfolk, UK

Reports To: Global Vice President

Direct Reports: Operations & P&L Owners, UK-Based Production Functions (Engineering, IT, Facilities, Business Development)

Additional Relationships: Leadership & Management Teams, Global Vertical Functions, EMEA & Global Business Leaders

About the Business

The business specialises in delivering end-user-focused, business-critical services for some of the world's most recognised tech brands. Operating in a fast-paced and ever-changing environment, they pride themselves in their ability to adapt, innovate, and deliver outstanding results for their clients, specifically within the reverse logistics, repair & refurbishment, asset recovery and IT asset disposition (ITAD) sectors. With multiple significant projects always in motion, we're seeking a dynamic leader to guide their UK operations.

About the Role

As the Managing Director - UK, you will oversee P&L management, customer delivery, and operational development for their UK operations in Norfolk and Hertfordshire. Your leadership will ensure that their processes align with industry best practices and that their services continuously meet and exceed customer expectations.

In this role, you will:

Lead and Develop Teams: Inspire and manage diverse teams to achieve operational excellence, focusing on margin improvement, cost management, and KPI performance.
Drive Operational Efficiency: Optimise multiple distinct profit centres through automation, process improvement, and cost-per-unit analysis to grow profitability.
Foster Customer Success: Build lasting client relationships by understanding customer needs, onboarding new clients, and optimising existing accounts.
Innovate and Grow: Lead engineering innovations that enhance their competitive edge while delivering measurable value to clients.
Strategise for Long-Term Impact: Balance immediate business needs with long-term value creation for UK leadership team and additional stakeholders.

Key Responsibilities

Strategic Leadership: Set clear priorities and direction for the UK leadership team, ensuring high performance and bold decision-making.
Operational Excellence: Leverage automation and operational platforms to improve efficiency in reverse logistics, repair & refurbishment, ITAD and fulfilment operations.
Continuous Improvement: Measure, monitor, and enhance key metrics, including cost-per-unit efficiency, across all activities.
Team Development: Identify skill gaps, prioritise training, and foster a culture of professional growth.
Business Development: In time, take ownership of the business development function, driving new opportunities and client relationships.

What We’re Looking For

We’re seeking a visionary leader who embodies:

High Energy and Resilience: You thrive in dynamic, high-pressure environments.
Inspirational Leadership: You build inclusive, respectful teams and develop individuals to reach their potential.
Strategic and Analytical Thinking: Your data-driven and results-oriented, with a proven ability to translate insights into action.
Commercial Acumen: You have a strong background in P&L management and understand complex commercial challenges.
Adaptability: You excel at navigating shifting priorities and are comfortable leading both ongoing operations and major projects.
Industry Knowledge and Experience: You demonstrate a strong understanding of reverse logistics, repair & refurbishment, asset recovery, and IT asset disposition (ITAD) processes and services, with a proven ability to navigate these operational areas effectively.

Skills and Experience

Proven track record in senior leadership roles (e.g., Managing Director, Operations Director, General Manager, Country Manager) within operational or industrial sectors.
Expertise in operational excellence or LEAN manufacturing methodologies.
Strong communication and presentation skills, including experience engaging executive teams.
Experience managing large operational platforms and driving process efficiencies.
Familiarity with solutions-based selling and leading business development or key account management teams.
Hands-on project management capabilities with a focus on delivering results within tight timeframes.

Why Join?

You’ll play a pivotal role in shaping the future of their UK operations while working with a dedicated team passionate about innovation and excellence. The business offers a challenging yet rewarding environment where your leadership can make a significant impact.

If this role aligns with your skills and aspirations, we’d love to hear from you!

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